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Return Policy

27dress.com 2012-03-15

Return Policy

• 27dress.com takes pride in our quality products and service, we value our relationship with every customer. If you are not completely satisfied with your purchase because of our fault, we accept returns of the dresses.  27dress.com will make returns process as easy as possible.we accept returns and we are here 24 hours a day to assist you with your return!

• We know how important getting the perfect dress is. We hope that you send the items back to us in perfect condition and that you follow the return instructions listed below.

•All dress orders canceled within 12 hours of purchase will be eligible for a full refund.

•All dress orders canceled within 24 hours will be eligible for a 70% partial refund.

•All dress orders cannot be canceled or changed after 24 hours.

• 27dress only accepts a partial or complete refund for the item that has problem due to our carelessness. That means we can not warrant a refund if the problem of the item is not caused by 27dress.

 • We cannot accept returns for confirmed customer sized or customer self designed dress.

 • We cannot accept returns on items that have been worn or damaged by improper cleaning method.

 • Bear in mind that the quality problem is not including color aberration for it could exist due to PC monitor display effect and weather condition, but we can declare that our products are of good quality. Any uninformed returning of the item will not be credited.

 •Custom Clearance Taxes 
We do not accept the refund requets on you refusing to sign for the parcel because of the taxes.
All of our orders are shipped as "D.D.U"(Delivered Duties Unpaid), 27dress.com can not be held responsible for any accrued additional charges such as taxes, duties or tariffs that may apply to international orders. 
To find out more about this, please contact your local custom office. 



 
• You should contact us within 2 business days( from the date that the item is received) if you want to return the item back to us.

•  If you are going to ship an item back to us, you should contact our customer support first; our customer representative will clarify for you and you need to ship the item back to us within 14 days (from the date the item is received).Please provide a detailed explanation in the return package, (including the order number, receiver and the reason why return).

  •  We encourage customers to keep the dresses if there is only a little problem; we will refund 20%~30% to the people who alter their dresses in local.

  •    When you ship the dress, please mark the price is 5-10 dollars, for the dress is valueless to you.

   •  We can only warrant you refund after we receive the item in good conditions as we send to you. And you should be responsible for the shipping fee.

Any more questions, pls feel free to send E-mails to:contact@27dress.comor communicate with us by skype: dress27com. Thank you.
 

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