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Return & Refund Policy

We understand your disappointment if you are not completely satisfied with the items you have received from us. That is why we have made the returns process so easy for you!

How To Return & Refund

  1. Submit a return request at Contact Us to Customer Service within 30 days of receiving your order. Please include the reason for return and photographs for verification.
  2. Once we have approved your request, you will be sent a return address. Please send your item(s) using local post within 30 days from receiving the return confirm from us.
  3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.
  4. Once confirmed, the refund will be credited back to the original payment method within 10-15 days (the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded.
  5. Note: Please Contact Us if you want to return an item. Return without prior discussion and authorization will not be accepted.
  6. If the dresses have any quality problems, we’ll cover the cost of returning them. Otherwise, the customer will be responsible for the return shipping fee.

For All Wedding & Party Dresses

Prior to making your purchase, kindly note that all of our Wedding & Party Dresses are custom made to order by our skilled tailors, ensuring the highest level of quality for each dress. As a result, there is a processing time required for each dress in addition to the shipping time.

If your event is approaching and time is a concern, please reach out to us for expedited processing and shipping options. We’ll do our best to accommodate your needs and ensure your dress arrives in time for your special occasion.

Note: We strive to ensure that each dress closely resembles the picture, but we cannot guarantee an exact match. Due to our wholesale pricing, there may be instances where we have to use similar fabric to produce the dress.

Rest assured, at 27Dress, fitting is never a concern. All of our dresses are custom made to your specific measurements or according to our size chart, ensuring a perfect fit for you. However, if any minor adjustments are needed, you can have them made at your expense to achieve your ideal and well-fitting dress.

In order to provide even more assistance and support, we are pleased to offer a partial reimbursement for alterations on all dresses, regardless of whether they are standard size or custom made. It’s a simple process: just send us a picture of your tailor’s receipt via email to, and we will handle the rest! It’s incredibly easy for you to receive the reimbursement you deserve.

Please see reimbursement limits for our dresses below in USD:

Dress $59 and under - limit $15

Dress $60 - $99 - limit $25

Dress $100 - $199 - limit $45

Dress above $200 - limit $65

Due to the made-to-order nature of our Wedding & Party Dresses, it is difficult for us to resell them. As a result, we typically do not accept returns.

However, if you find it necessary to return a product without any quality issues, or if you change your mind, we will impose a 50% restocking fee, which will be deducted from your refund automatically. It is important to note that, even under these circumstances, we will still charge the shipping fee, plus size fee, and any applicable rush fee (if applicable), even if your order qualified for free shipping.

You are responsible for covering the cost of shipping back any items, including but not limited to the expense of shipping and any materials needed for packaging. Therefore, we kindly suggest that you return all unwanted items at once if you have two or more products to send back.

The item must be returned within 30 days, including weekends, once we have confirmed your return. Therefore, we kindly request that you contact our customer service as soon as possible to begin the return process.

Note: All Custom Size Dresses are considered final sale and cannot be returned unless there is a quality issue. We kindly request that you carefully review the color, style, and measurements of your dress within 24 hours after making your payment.

For All Casual Dresses, Clothing, Shoes & Accessories

27Dress will provide a complete refund for the returned product if you are unsatisfied with your item(s). To initiate the return process, please get in touch with our Customer Service within 30 days of receiving your item(s). The item must be returned in its original condition, if eligible according to the return policy.

Exchange Policy

We do not offer an exchange service for any products. As all our items are made-to-order, we do not have ready-made dresses or products available for immediate exchange. Therefore, if you wish to replace your returned items, you will need to follow the return process (if eligible according to our return policy) and place a new order for the desired items. Please note that we can only accept the “return and reorder” option once.

For the new order, kindly double-check the color, size, and other details. Feel free to email us if you require any assistance.

Please note that any prior promotional pricing or discounts applied to the original order will not be applicable to the new order.

Order Changes and Cancellations

Our order and shipping systems are optimized for prompt and efficient processing of orders. It’s crucial to understand that our dresses are custom-made, and the tailoring process commences immediately after an order is placed.

If you wish to cancel or modify your order, please notify us within 24 hours of placing it. For any changes you desire, kindly reach out to us with your specific requests. Please note that there may be associated fees based on the nature of the changes you request.

For cancellations, please refer to our cancellation policy below for details:

Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.

Orders canceled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 70% of the product purchase price.

Orders canceled within 72 to 120 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 40-60% of the product purchase price.

Orders canceled beyond 120 hours after payment confirmation will be eligible for a partial refund consisting of full shipping cost and 30% of the product purchase price.

Once the order has been shipped, cancellation is not allowed.

We appreciate your interest in 27Dress and are honored that you are contemplating us for your special occasion! If you have any additional queries, please don’t hesitate to contact us. Our team is delighted to offer assistance in every way we can!

Customer Service



Registration Number: 09402096
Company Address: 12 Orchard Street, Bristol, England, BS1 5EH
(this is not a returning address)