Extra 10% Off. Code: 27NEW
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
The dress my daughter order had a picked place on the front of the dress when she received it. I immediately called customer service and was given a return authorization code. The gentleman I spoke with was very nice and helpful. Within 8 business days of sending the original dress back, we received a replacement dress with no further problems. Even though, it was a small inconvenience to have to return the first dress, I still would recommended this site to anyone. The shipping was fast. The return was easy. The customer service couldn't be better. My daughter found this dress in a local shop, which didn't have her size and then found it on 27Dress. Very satisfied with our service!
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